Returns & Refunds
We do not have to provide a refund if you have changed your mind about your purchase, so please choose carefully; however, if you have any concerns with regards to your purchase, please contact us discuss your concerns. If your return/refund is accepted by us, all returns must be in their original condition including all protective packaging and returned within 7 days of you having received the goods. (Freight costs excluded). The item from the original order will first be returned and a new order containing the exchanged item will be processed. We are unable to process a refund for any item on pre-order after the item has been purchased and loaded in the container by us.
In the interests of hygiene we cannot accept returns on used bedding (linens, comforters, pillows, pillow tops), baby gears and mattresses unless they are faulty.
We may request for you to email/send pictures of damaged or defective merchandise so, we can investigate where and when the damage occured. If goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy. Customers should contact our customer care team with regards to any faulty products in the first instance.
If your item was damaged between leaving AKIA warehouse and arriving at your delivery address, you will receive a full refund of merchandise only or replacement. This process can take up to one week. Please note that for your claim to be accept you must retain the original packaging for your item(s).
Inspect each product including inside of the package upon arrival (although the package looks good) and DO NOT ACCEPT any damaged products and make sure to note this on the delivery documentation. Please report to us within 12 hours from delivery. No claims will be accepted afterwards. We do NOT cover any damage or loss on the item if you give an authorization to courier for drop off.
However we don't cover any damage to or misuse, negligent installation or operation, inadequate packaging, cleaning or maintenance or unauthorized modifications.